Arab Hosting Network
general policy is to act as a provider of Internet
presence. Arab Hosting Network has specific
ethical concerns regarding the use of its
computers detailed below. Arab Hosting Network
reserves the right to suspend or cancel a
customer's access to any or all services provided
by Arab Hosting Network when we decide that the
account has been inappropriately used.
Server Abuse
Any attempt to undermine or cause harm to a
server, or customer, of Arab Hosting Network is
strictly prohibited.
Unauthorized use of other people's accounts or
computers Arab Hosting Network will strongly react
to any use or attempted use of an Internet account
or computer without the owner's authorization.
Such attempts include "Internet
scamming" (tricking other people into
releasing their passwords), password robbery,
security hole scanning etc.
Any unauthorized use of accounts or computers by a
Arab Hosting Network customer, whether or not the
attacked account or computer belongs to Arab Hosting Network,
will result in action against the attacker.
Possible actions include warnings, account
suspension or cancellation, and civil or criminal
legal action, depending on the seriousness of the
attack.
IMPORTANT NOTE - Arab Hosting Network has
the right to discontinue service, or deny access
to anyone who violates our Policies or the terms
and conditions shown below WITHOUT WARNING OR
PRIOR NOTICE. No refunds of fees paid will be made
if account termination is due to violation of the
terms outlined below.
Customers may not run IRC, bots or clients.
Unacceptable uses also include, but are NOT
limited to: Bulk emailing, unsolicited emailings,
newsgroup spamming, pornographic content, illegal
content, copyright infringement, trademark
infringement, warez, cracks, software serial
numbers, and/or anything else determined by Arab Hosting Network
to be unacceptable use of Arab Hosting Network's
services including abuse of server resources.
Accounts may be terminated that include the
following content or which have links to the
following content:
- Providing material that is grossly offensive
to the Web community including blatant
expressions of bigotry, racism, hatred, or
profanity
- Promoting or providing instructional
information about illegal activities, or
promoting physical harm or injury against any
group or individual
- Displaying material containing obscene
nudity or pornographic material
- Displaying material that exploits children
under 18 years of age
- Acts of copyright infringement including
offering pirated computer programs or links to
such programs, information used to circumvent
manufacturer-installed copy-protect devices,
including serial or registration numbers for
software programs, or any type of cracker
utilities
Abuse of Unlimited Traffic
Arab Hosting Network's customers are privileged to
be offered unlimited traffic for their web sites.
The intention of Arab Hosting Network is to
provide a large space to serve web documents, not
an off site storage area for electronic files. All
(90%) of your web pages (html) must be 'linked'
with files (.GIF, .JPEG, etc.) stored on Arab Hosting Network's
server. Web sites that are found to contain
either/or no html documents, a large number of
unlinked files are subject to warning, suspension
or cancellation at the discretion of Arab Hosting Network
management. Any customer who violates Arab Hosting Network's
Policies in abusing either space/site transfer
will be notified and given 2 days to remedy the
problem. If the problem is not resolved within the
allotted period, the client will be billed for the
overages.
To maintain the integrity of our service the
following limitations apply:
Sites with banners, graphics or cgi scripts
running from their domain used on other domains.
Sites with picture galleries (This is any site
where 50% of the files transferred is graphics)
Sites offering download files or archives. (This
is any site where 50% or more of there monthly
traffic is from file downloads). Sites using more
than 30% of system resources for longer than 60
seconds. Sites running multimedia files
(QuickTime, Real Audio, Real Video, MP3).
For those that do not qualify for the unlimited
service, traffic will go unmonitored until you
reach 20 GB per month. Thereafter, normal data
transfer cost of $20.00/1GB/month will be billed
to your account. If you want to pre-pay for
bandwidth overages, you will be billed
$10.00/1GB/month.
You will receive a notice on Tuesday morning
detailing your bandwidth usage.
You will have 7 days to visit over
use page to pay for your overages. If you do not
pay for your overages your site will be disabled
within 7 days of your first notice. This does not
apply to co-location clients. Co-location clients
will be billed for the overages based on switch
reports. Co-location clients must pay for the
overages IMMEDIATELY once billing or Arab Hosting Network
has the sole decision to deactivate any and all
servers.
Arab Hosting Network will be the sole arbiter as
to what constitutes a violation of this provision.
Unsolicited Email (Spam)
Unsolicited commercial advertisements (spam) are
not allowed in e-mail, and will likely result in
account cancellation.
Arab Hosting Network takes a zero-tolerance
approach to spam originating from our servers or
for spam advertising of domains hosted on our
servers.
The following activities are not allowed:
- Unsolicited bulk or commercial messages
("spam"). This includes, but is not
limited to, bulk mailing of commercial
advertising, informational announcements,
charity requests, petitions for signatures,
and political or religious tracts. Such
messages may only be sent to those who have
explicitly requested it from your domain.
- Forging, altering or removing electronic
mail headers is prohibited. Any domain sending
stealth spam will be terminated without
warning and without refund.
- Sending numerous copies of the same or
substantially similar message with the intent
to disrupt a server or account ("mail
bombing").
- Spamming Newsgroups: Commercial
advertisements are unwelcome in most Usenet
discussion groups and on most e-mail mailing
lists. Inappropriate posting may result in
account cancellation. See the newsgroup or
mailing list's charter for whether advertising
is allowed or not. "Spamming," or
sending a message to many different off-topic
newsgroups, is particularly unethical and will
be treated as such.
- Mail may not be used to harass or intimidate
others. Harassment, whether through language,
frequency of messages, or size of messages, is
prohibited. Sending a single unwelcome message
may be considered harassment. If a recipient
asks to stop receiving e-mail, you must not
send that person any further messages.
Note: If you use the services of another
provider to promote a web site hosted by or
through Arab Hosting Network (spamvertising), then
the provisions of the above Policy shall apply as
if the spam were sent through our servers.
99.9% Uptime Guarantee
(1.) Coverage
This 99.9% uptime guarantee applies to any Arab Hosting Network
client in good financial standing with Arab Hosting Network
at the time of a service outage.
(2.) Service Level
Arab Hosting Network endeavors to have the content
of your web site available for http access by any
party in the world 99.9% of the time.
(3.) Credits
In the event that your web site is not available
for more than 99.9%, Arab Hosting Network will
credit the following month's service fee as
follows. For any shared hosting client, such
credit shall be retroactive and shall be as
calculated below and as measured 24 hours a day in
a calendar month, with the maximum credit not to
exceed the monthly service charge for the affected
month.
| Monthly Uptime |
Credit |
| 95% to 99.8% |
25% |
| 90% to 94.9% |
50% |
| 89.9% or below |
100% |
For managed dedicated server customers if the
uptime is between 98.9% and 99.9% for any
particular month the credit shall be retroactive
and equivalent to the difference between the
guaranteed level of availability of the customer's
services during the month and the calculated
actual level of availability of the customer's
services, multiplied by the actual charges
incurred by the customer for the services during
that month period. In addition, for managed
dedicated server, customers may be entitled to
additional credits as calculated below and as
measured 24-hours a day in a calendar month, with
the maximum credit not to exceed fifty percent
(50%) of the monthly service charge for the
affected month.
| Minutes of continuous downtime |
Credit |
| 60 |
25% |
| 5+ 60 minute intervals |
50% |
In order for you to receive a credit on your
account, you must request such credit within ten
(10) days after you experienced the down time. You
must request credit by sending an electronic mail
message to refunds@arabhostingnetwork.com. For security, the
body of this message must contain your account
number, the dates and times of the unavailability
of your website, and such other customer
identification requested by Arab Hosting Network.
Credits will usually be applied within sixty (60)
days of your credit request. Credit to your
account shall be your sole and exclusive remedy in
the event of an outage. See our
Guarantees page.
(4.) Restrictions
Credits shall not be provided to you in the event
that you have any outage resulting from (1.)
scheduled maintenance as posted from time to time
at Arab Hosting Network, (2.) your behavior or the
performance or failure of your equipment,
facilities or applications, or (3.) circumstances
beyond Arab Hosting Network's reasonable control,
including, without limitation, acts of any
governmental body, war, insurrection, sabotage,
embargo, fire, flood, strike or other labor
disturbance, interruption of or delay in
transportation, unavailability of interruption or
delay in telecommunications or third party
services, including DNS propagation, domain name
registration / transfer, failure of third party
software or hardware or inability to obtain raw
materials, supplies, or power used in or equipment
needed for provision of your web site, or (4.) a
client breaking any item in Arab Hosting Network's
"terms of conditions and acceptable use
policy" causing a machine to fail as a
result.
CGI Scripts
Each account comes with its own cgi-bin. You are
free to use any CGI scripts you wish, however we
reserve the right to disable any CGI script that
effects normal server operation without prior
warning.
Chat Rooms
We do not allow clients to install their own chat
rooms, without approving it with the Arab Hosting Network
Support Team. Most chat rooms tend to be large
system hogs and we cannot allow it as an account
option. However, we do provide a choice of Java
chat rooms for a small extra charge that will more
than fill your needs and run without hindering the
performance of the machine for others. Note:
Parachat chat rooms do not apply to this rule.
They are perfectly fine to install.
Abuse of SMTP Mail Server
We do not allow clients to send more than 2000
pieces of e-mail per day. If you do send more than
2000 pieces of e-mail per day, your account will
be placed on hold for Network Abuse. If you are
sending legitimate e-mails and they total more
than 2000 per day your account will be moved to a
special server that is specifically designed to
handle high volumes of e-mail. You will be charged
$50.00/month in addition to your regular hosting
charges if your account is moved to this server.
Please contact noc@arabhostingnetwork.com to have your domain
moved.
Background Running Programs
We may allow programs to run continually in the
background. These are considered on a one-to-one
basis and an extra charge will be incurred based
on system resources used and operational
maintenance needed.
IRC
We currently do not allow IRC or IRC bots to be
operated on our servers.
24 Hour Guarantee
The 24 hour guarantee for new domain setups applies to the
all our hosting accounts.
However, if a delay occur, then we shall inform
you.
Payment Policies
All accounts are set up on a pre-pay basis. Setup
fees are charged for all new accounts and major
account changes and are non-refundable. All
pricing is guaranteed for the term of pre-payment.
Arab Hosting Network reserves the right to change
prices at any time, unless other terms have been
agreed upon. Any account not brought current
within a week (7 days) of e-mail notice or
exceeding this time frame in any way is subject to
suspension. The customer is responsible for all
money owed on the account from the time it was
established to the time that the customer notifies
Arab Hosting Network at cancel
account form to
request for termination of services. All payment
is in U.S. currency. In addition, we can accept
cash payment directly paid to any of our offices
in Syria and Saudi Arabia. Contact us at: Locations@arabhostingnetwork
for more information. Arab Hosting Network will
bill each client $50 per returned check, per wire
transfer received and per credit card chargeback
received. All Arab Hosting Network accounts are
setup on anniversary billing cycles. Your
particular billing cycle corresponds to the
contract length that was initially chosen at
setup. Your account will automatically renew at
this length. There is no fee to change to a
shorter billing cycle at the end of the current
cycle. However, if you wish to change to a shorter
billing cycle, during a current cycle, there will
be a $50.00 fee. Please contact the billing
department at billing@arabhostingnetwork.com should you wish
to change your anniversary billing cycle.
Cancellation
Arab Hosting Network reserves the right to cancel
service at any time. All fees paid in advance of
cancellation will be pro-rated and paid by Arab Hosting Network
if Arab Hosting Network institutes it's right of
cancellation. Any violation of policies which
results in extra costs will be billed to the
customer (i.e. transfer, space etc.)
All of Arab Hosting Network's web hosting plans
are backed by a 30 day money back guarantee. If
you are not completely satisfied with our services
or support within the first 30 days of your
contract, you will be given a full refund of the
contract amount excluding setup fees, domain
registration fees, addon/upgrade fees and
overages. Setup fees are refundable only if the
account order is canceled prior to account
activation. For all web hosting clients who
cancel, the full contract amount less any setup
fees and overages will be refunded if Arab Hosting Network
is notified within the first 30 days following
activation. No refund is available after the 30th
day. This policy does not apply to any additional
services such as overages, referrer logs, real
audio/video, additional disk space, additional pop
accounts, domain registration fees etc. Due to
security concerns, all account cancellations must
be done via our cancellation forms at cancel
account form.
Phone or email requests will not constitute
acceptance of any cancellation. Refunds will be
made by company check or issued back to your
credit card within 30 days of receipt of
cancellation.
Intellectual Property Rights
Material accessible to you through Arab Hosting Network's
services may be subject to protection under the
United States or other copyright laws, or laws
protecting trademarks, trade secrets or
proprietary information. Except when expressly
permitted by the owner of such rights, you must
not use Arab Hosting Network or its servers and
network in a manner that would infringe, violate,
dilute or misappropriate any such rights, with
respect to any material, which you access or
receive through the Arab Hosting Network network.
If you use a domain name in connection with Arab Hosting Network
or similar service, you must not use that domain
name in violation of any trademark, service mark,
or similar rights of any third party.
Network Security
Customers may not use the Arab Hosting Network
network with an attempt to circumvent user
authentication or security of any host, network,
or account. This includes, but is not limited to,
accessing data not intended for the customer,
logging into a server or account the customer is
not expressly authorized to access, password
cracking, probing the security of other networks
in search of weakness, or violation of any other
organization's security policy. Customers may not
attempt to interfere or deny service to any user,
host, or network. This includes, but is not
limited to, flooding, mail bombing, or other
deliberate attempts to overload or crash a host or
network. Arab Hosting Network will cooperate fully
with investigations of violations of systems or
network security at other sites, including
cooperating with law enforcement authorities in
the investigation of suspected criminal
violations. Users who violate system or network
security may incur criminal or civil liability.
Electronic Commerce
You will be solely responsible for the
development, operation and maintenance of your
online store and products and all contents and
materials appearing online or on your products,
including without limitation (a) the accuracy and
appropriateness of content and materials appearing
within the store or related to your products, (b)
ensuring that the content and materials appearing
within the store or related to your products do
not violate or infringe upon the rights of any
third party, and (c) ensuring that the content and
materials appearing within the store or related to
your products are not libelous or otherwise
illegal. You will be solely responsible for the
final calculation and application of shipping and
sales tax. You will also be solely responsible for
accepting, processing, and filling any customer
orders, and for handling any customer inquiries or
complaints arising therefrom.
You are also responsible for the security of any
customer credit card numbers and related customer
information you may access as a result of
conducting electronic commerce transactions
through your Web Site. You will keep all such
information confidential and will use the same
degree of care and security as you use with your
confidential information.
Static / Dynamic Content Caching
You expressly (i) grant to Arab Hosting Network a
license to cache the entirety of your Web Site,
including content supplied by third parties,
hosted by Arab Hosting Network under this
Agreement and (ii) agree that such caching is not
an infringement of any of your intellectual
property rights or any third party's intellectual
property rights.
IP Address Ownership
Arab Hosting Network shall maintain and control
ownership of all IP numbers and addresses that may
be assigned to you by Arab Hosting Network and Arab Hosting Network
reserves, in its sole discretion, the right to
change or remove any and all such IP numbers and
addresses.
Domain Name Registration
Customer agrees to pay Arab Hosting Network prior
to the effectiveness of the desired domain name
registration, the then-current amounts set forth
in the Arab Hosting Network price schedule for the
initial registration of the domain name and,
should Customer choose to renew the registration,
subsequent renewals of the registration. All fees
are non-refundable, in whole or in part, even if
Customer's domain name registration is suspended,
cancelled or transferred prior to the end of
Customer's then current registration term. Arab Hosting Network
reserves the right to change fees, surcharges,
renewal fees or to institute new fees at any time,
for any reason, at its sole discretion. Customer's
requested domain name will not be registered
unless and until we receive actual payment of the
registration fee, and have confirmed Customer's
registration in an email from Arab Hosting Network
to the email address indicated in Customer's
registration application. In the event of a charge
back by a credit card company (or similar action
by another payment provider allowed by Arab Hosting Network)
in connection with the payments of the
registration fee for Customer's domain name
registration, Customer agrees and acknowledges
that the domain name registration shall be
transferred to Arab Hosting Network as the paying
entity for that registration to the registry and
that we reserve all rights regarding such domain
name including, without limitation, the right to
make the domain name available to other parties
for purchase. Arab Hosting Network will reinstate
Customer's domain name registration solely at Arab Hosting Network's
discretion, and subject to our receipt of the
initial registration or renewal fee and our
then-current reinstatement fee.
Lawful Purpose
Arab Hosting Network reserves the right to refuse
service to anyone. Customers may only use Arab Hosting Network
server for lawful purpose. Transmission of any
material in violation of any Federal, State or
Local regulation is prohibited. This includes, but
is not limited to copyrighted material, material
legally judged to be threatening or obscene, and
material protected by trade secrets. The
designation of any materials as such described
above is left entirely to the discretion of Arab Hosting Network
management. Regardless of the place of signing
this agreement, the client agrees that for
purposes of venue this contract was entered into
in Palm Beach County, Florida, and any dispute will be
litigated or arbitrated in Palm Beach County,
Florida.
Defendants further waive all objections to venue
and acknowledge that venue in any such litigation
will be held in Palm Beach County courts. IN NO EVENT
SHALL ARAB HOSTING NETWORK'S MAXIMUM LIABILITY
EXCEED FIVE HUNDRED ($500.00) DOLLARS.
Indemnification
CUSTOMER AGREES THAT IT SHALL DEFEND, INDEMNIFY,
SAVE AND HOLD ARAB HOSTING NETWORK HARMLESS FROM
ANY AND ALL DEMANDS, LIABILITIES, LOSSES, COSTS
AND CLAIMS, INCLUDING REASONABLE ATTORNEY'S FEES
ASSERTED AGAINST ARAB HOSTING NETWORK, ITS AGENTS,
ITS CUSTOMERS, OFFICERS AND EMPLOYEES, THAT MAY
ARISE OR RESULT FROM ANY SERVICE PROVIDED OR
PERFORMED OR AGREED TO BE PERFORMED OR ANY PRODUCT
SOLD BY CUSTOMER, IT'S AGENTS, EMPLOYEES OR
ASSIGNS. CUSTOMER AGREES TO DEFEND, INDEMNIFY AND
HOLD HARMLESS ARAB HOSTING NETWORK AGAINST
LIABILITIES ARISING OUT OF; (1) ANY INJURY TO
PERSON OR PROPERTY CAUSED BY ANY PRODUCTS SOLD OR
OTHERWISE DISTRIBUTED IN CONNECTION WITH ARAB HOSTING NETWORK'S
SERVER; (2) ANY MATERIAL SUPPLIED BY CUSTOMER
INFRINGING OR ALLEGEDLY INFRINGING ON THE
PROPRIETARY RIGHTS OF A THIRD PARTY; ( 3)
COPYRIGHT INFRINGEMENT AND (4) ANY DEFECTIVE
PRODUCTS SOLD TO CUSTOMER FROM ARAB HOSTING NETWORK'S
SERVER.
Disclaimer
ARAB HOSTING NETWORK WILL NOT BE RESPONSIBLE FOR
ANY DAMAGES YOUR BUSINESS MAY SUFFER. ARAB HOSTING NETWORK
MAKES NO WARRANTIES OF ANY KIND, EXPRESSED OR
IMPLIED FOR SERVICES WE PROVIDE. ARAB HOSTING NETWORK
DISCLAIMS ANY WARRANTY OR MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE. THIS INCLUDES
LOSS OF DATA RESULTING FROM DELAYS,
NON-DELIVERIES, WRONG DELIVERY, AND ANY AND ALL
SERVICE INTERRUPTIONS CAUSED BY ARAB HOSTING NETWORK
AND ITS EMPLOYEES. ARAB HOSTING NETWORK RESERVES
THE RIGHT TO REVISE ITS POLICIES AT ANY TIME.
ALL SUB-NETWORKS, RESELLERS AND DEDICATED
SERVERS OF ARAB HOSTING NETWORK MUST ADHERE TO THE
ABOVE POLICIES.
FAILURE TO FOLLOW ANY TERM OR CONDITION WILL BE
GROUNDS FOR IMMEDIATE ACCOUNT DEACTIVATION.
Privacy Statement
Arab Hosting Network follows the strict guidelines
of our customer privacy statement. Please make
sure you understand this statement fully. Please
click here to read the privacy statement.
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