Should
I choose Unix or
NT/Windows 2000?
What
is the
difference
between SCSI and
EIDE?
What
is RAID5?
What
is RAID1?
What
software is
included with
NT/W2K servers?
How
long does it
take to get my
server after
ordering?
Can
I add more IPs
if needed?
What
type of support
can I expect on
a dedicated
server?
Can
anyone run a
dedicated
server?
How
do I set-up
accounts/features
on my server?
What's
name-based
hosting?
Will
I have root
control
(switch/super
user access)?
Will
there be a
statistics
program
installed on my
server?
Does
Arab Hosting Network
provide
DNS service to
my box?
What
tape backup
solutions do you
offer?
You
advertise your
servers as
"Managed."
What does this
mean?
Can
I upgrade my
server?
Do
I have to sign a
long term
contract?
What
if my server
hardware fails?
Should
I choose Unix or
NT/Windows 2000?-
Top
Unix is a very
versatile and
stable platform
that serves a
number of
Internet
functions well.
It is great for
email, live or
canned streaming
of audio and
video, web page
servicing and as
a test-bed or
scripts,
programs or
security
measures. Unix
is the cost
leader as its
cheaper to
operate and
maintain. Over
80 % of the
world's web
servers are Unix-based
Unix is very
versatile in the
fact that there
are thousands of
free
applications
available on the
Internet.
NT/Windows 2000
GUI makes it the
most
user-friendly as
it provides a
familiar feel
and operation
like that of
your desktop
office machine.
It integrates
well with other
Microsoft
applications and
there are tons
of commercial
applications
available for
this platform
such as MS SQL,
Exchange, Access
and Microsoft
Office. NT/W2K
is less stable
that Unix and
cost more to
license and
operate. With
our
ServerMonster
administrator
controls on the
Unix side, Arab Hosting Network's
Unix-based
servers are as
easy to use as a
NT/W2K box.
What
is the
difference
between SCSI and
EIDE? -
Top
The primary
difference is
that SCSI (Small
Computer System
Interface) has a
processor built
into the drive
which allows for
faster read /
writes. The EIDE
(Enhanced IDE)
drives rely on
the CPU. SCSI is
a good option if
you are planning
to run a
database. EIDE
is suitable for
standard web
serving.
What
is RAID5?
-
Top
RAID Level 5
distributes the
parity among the
drives. This can
speed small
writes in
multiprocessing
systems, since
the parity disk
does not become
a bottleneck.
Because parity
data must be
skipped on each
drive during
reads, however,
the performance
for reads tends
to be
considerably
lower. RAID
Level 5 is n-1
meaning you lose
the disk space
of one drive in
order to stripe
data across the
drives. A
minimum of three
drives is
required for
RAID5.
What
is RAID1?
-
Top
Raid Level 1
means that one
drive mirrors
the other. In
the event that
one of your
drives fails,
the other will
immediately
continue to
serve data. An
additional
feature with
Raid is that, if
one drive is
overtaxed, the
overflow
requests will be
handled by the
second drive.
RAID1 requires
two drives, but
you will lose
the disk space
of one of the
drives.
What
software is
included with
NT/W2K servers?-
Top
Windows 2000
servers come
with Windows
2000 Server, IIS
4.0, and
PCAnywhere 9.0
installed or
Windows 2000,
IIS5.0 and
PCAnywhere 9.0
depending on
which OS you
choose. You will
have full
control of your
server. Although
you may install
any software you
like on your
server without
restriction, we
only support
software that we
have tested to
our
satisfaction. If
you need
assistance with
software
installation we
will provide
this service at
$100.00/hour
with a 1 hour
minimum billing
period.
Click
here to see a
complete list of
NT Server
pre-installed
software.
Click
here to see a
complete list of
Windows 2000 pre
installed
software.
How
long does it
take to get my
server after
ordering?
-
Top
Generally 3-5
days. All our
systems are
custom built by
our NOC
engineers and
are pre-tested
for 24 hours
before releasing
the machine to
you.
See
our dedicated
server plans.
Can
I add more IPs
if needed?
-
Top
Yes see our
pricing schedule
below:
| Additional
IPs |
Startup |
Monthly |
| 8
IPs |
$25 |
$8 |
| 16
IPs |
$25 |
$16 |
| 64
IPs |
$25 |
$64 |
| 128
IPs |
$25 |
$128 |
| 256
IPs |
$25 |
$256 |
What
type of support
can I expect on
a dedicated
server? -
Top
We monitor the
machines 24/7 to
make sure your
machine stays up
and running. Any
system operation
questions may be
directed to
support.
Individual
domain support
for your
customers such
as CGI problems
and other things
that may arise
will be your
responsibility.
You also get
unlimited toll
free technical
support in our
dedicated server
call center. We
have a dedicated
server
coordinator to
help you with
upgrades, sales
and customer
service
questions during
normal business
hours. Our
technical
support center
is open 24x7x365
for your
dedicated server
support needs
Can
anyone run a
dedicated
server?-
Top
Yes. We have
developed
proprietary
systems and
programs that we
install on every
dedicated
machine -
ServerMonster.
With this system
anyone with
little to no
knowledge can
run a dedicated
server.
ServerMonster is
completely
menu-driven and
allows you to
setup domains,
administer the
mail and
multimedia
server and do
everything
imaginable to
the server, a
user or a
domain. If you
are using your
server as a
multi-hosting
server (i.e.
using it to
offer virtual
domain hosting
to multiple
clients) Arab Hosting Network
for no
additional fee
will assign you
a personal 800
number to have
your clients
call into to
receive direct,
anonymous
technical
support for our
support
engineers.
How
do I set-up
accounts/features
on my server?
-
Top
We have designed
a powerful
easy-to-use
ServerMonster
administration
system to help
you set-up
accounts,
features and
users in
minutes, without
the need to
learn the
complexities of
UNIX based
configuration
files.
With your
administration
system you can:
- Add/delete
domains
- Add/delete
users
- Park
domains
- Install
FrontPage
Extensions
- Activate
Wusage
- Set-up
MySQL
databases
- Set-up
mSQL
databases
- Update
name servers
- Allocate
disk space
limits
- Add
Majordomo
lists
- Add/remove
users and
POP accounts
- Add Real
Audio/Video
- Add/remove
FTP only
access
Additionally you
can install and
customize
numerous free
ware scripts we
provide:
- Guestbook
- Simple
search
- Click and
go query box
- Random
text script
- WWW board
- Free for
all links
page
- Formmail.cgi
- Cgiemail
- Graphic
counters
- Setup PHP
- Install
shopping
carts
- Click and
go script
- Add
Referrer
logs
- Delete a
user.
- Wipe out a
domain.
- Modify
user's name.
- Batch
remove
domains.
- Disable
login
access.
- Disable
email
access.
- Completely
disable a
domain.
- Enable
login
access.
- Enable
email
access.
- Completely
enable a
domain.
- Install a
SSL
certificate.
- Restart
the
RealAudio
and Video
server.
- Install
the
following
free,
pre-configured
scripts
- 1. All
standard
scripts
- 2.
Guestbook
- 3.
Wusage
- 4.
Simple
Search
- 5.
Click
and Go
query
box
- 6.
Random
text
script
- 7. WWW
Board
- 8.
Free For
All
Links
page
- 9.
Whois
Query
- 10.
Formmail.cgi
- 11.
Cgiemail
- 12.
Miva
- 13.
ShopMonster
- 14.
Banner
Rotation
- 15.
Resellers
Scripts
- 16.
User
Database
- 17.
MonsterControls
- 18.
Password
protected
web page
- 19.
Boutique
shopping
cart
- 20.
Graphic
Counter
- 21.
Chat
- 22.
Miva
Order
- 23.
Sitepop
- 24.
Let's
Take an
Order
- 25.
Miva
Merchant
2.13
- 26.
PHP 3
- 27.
Miva
Merchant
2.22
- 28.
Auction
- 29.
Mail.cgi
- 30.
SiteInfo
- 31.
VBPro
Guestbook
- 32.
Monsterbook
- 33.
Raw
Access
Logs
- 34.
BWI
(Banner
Wheel
Industrial)
What's
name-based
hosting?
-
Top
Name Based
hosting allows
you to serve
multiple virtual
domains from a
single IP
address. Name
based hosting
does not affect
the performance
or appearance of
the domains
hosted.
The advantage of
using Name Based
hosting is that
it is much
easier to
administer a
single IP
address. It also
means that
number of sites
you host is not
limited by the
number of IPs
you have
available.
Will
I have root
control
(switch/super
user access)?
-
Top
Yes, you will
have complete
"root"
access on your
server. You may
install any
software you
like on your
server without
restriction and
can resell
services at any
rate you like.
Will
there be a
statistics
program
installed on my
server?-
Top
We provide
Wusage 7.0 for
all domains on
your server,
this will
provide each
domain with
statistics and
visitor usage
information. You
will also be
provided with
total traffic
statistics
broken down by
domain.
Does
Arab Hosting Network
provide
DNS service?
-
Top
Yes. We provide
complete
seamless entry
into our DNS.
This is done
automatically
each time you
use
ServerMonster to
add a domain to
your server.
What tape backup
solutions do you
offer?-
Top
Arab Hosting Network
offers
free daily
backups of your
server. As an
additional
service we can
install tape
drives in your
machine directly
for you to
operates as you
see fit. The
advantage to
having your own
tape drive is
that restore
requests you can
do yourself and
will not have to
pay us $50 per
request. For
additional fee
you can also
setup live
mirroring of
your drive. If
you order this
service we will
install our
BackupMonster
software and an
additional hard
disk.
You
advertise your
dedicated
servers as
"Managed."
What does this
mean? -
Top
Our Managed
Services
include:
- Software
Installation
and
Configuration:
Client must
provide
configuration
instructions.
- Extended
Server
Support:
Troubleshoot
problems for
individual
domains as
well as
fixing/correcting
errors
within the
stipulated
monthly
support
time.
We do not
support
Application
development and
configuration,
such as
configuring
commerce
software or
database
applications. We
can help trouble
shoot the set-up
of these,
however we will
not control the
implementation.
Arab Hosting Network
provides
extended managed
services at the
following
pre-pay rates
of:
- 2 hrs per
month @$150
- 5 hrs per
month @$300
Managed services
are performed
between normal
business hours,
i.e. 9am and
11pm CST Monday
through Friday.
Services
required on
nights, weekends
and on
public/national
holidays will be
charged at the
rate of $150/hr,
over and above
the monthly
support fees.
All managed
services have a
minimum billable
period of 1
hour.
Engineer
Services can
also be
purchased on a
per incident
basis at the
rate of
$100/hour. High
priority,
emergency
support services
are also
available at
$200/hr.
Can
I upgrade my
server? -
Top
Yes, If we ever
upgrade our
plans or you
require a server
with more
extensive
resources, for a
one time $150.00
reconfiguration
fee we will
upgrade your
server. We build
every server to
that it is very
easy to scale,
grow and expand
your machine at
any given time.
You will then be
charged for the
new monthly fee
of the new plan
you choose.
Click here to
see our current
list of
dedicated server
packages.
Click
here to see our
current list of
dedicated server
addons.
Do
I have to sign a
long term
contract?-
Top
No. Arab Hosting Network's
prices are the
lowest in the
industry. All of
our advertised
prices are based
on a 12-month
commitment. You
pay
month-to-month
but are
committed to
keeping a server
with Arab Hosting Network
for 12
consecutive
months. We will
allow you to
sign a short
3-month term.
You must add 10%
to the monthly
cost if you
elect the
3-month term
payment.
What
if my server
hardware fails?-
Top
Arab Hosting Network
staffs
our datacenters
24 hours a day,
7 days a week,
365 days a year
with NOC
engineers
capable of
handling any
software or
hardware
failure. Arab Hosting Network
stands
behind every
dedicated server
we lease. We
keep inventory
on hand for
every machine we
build including
completely built
"hot-swap"
machines in case
of a complete
system failure.
We will replace
any of the
following parts
should they
break at any
time during your
dedicated server
lease. The
following system
components will
be replaced free
of charge
anytime during
your dedicated
server lease:
- Free
parts, labor
and
installation
- Ethernet
Adapters /
Network
Cards
- Case /
System
Enclosure
- Video Card
- Sound Card
- Floppy
Drive
- IDE / SCSI
Hard Disk
Drives
- Surge
Protector
- CPU
- RAM
Modules
- Motherboard
- Device
Controllers
/ Adapters
(floppy /
hard disk
controllers)
- CD ROM
Drive
- UPS Device
- Any Cable
(Network /
Power etc.)
- 300W Power
Supply
- CPU Fans /
Cooling
Device
|
