Arab Hosting Network - Advanced Website Hosting

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The following is an Arab Hosting Network list of NT Shared Hosting Frequently Asked Questions. This is a continually evolving document- please check back periodically for the latest information comments/suggestions to ntsupport@supportteam.net You may also find more information in our SHARED HOSTING MANUAL and in the KNOWLEDGE BASE

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    >> NT SHARED HOSTING FAQ

   NT Frequently Asked Questions


Directory Structure

What are all the files and directories in my home directory?

/cgi-bin         This is where you would place your Perl/CGI scripts as well 
                     as any compiled executable such as an *.exe, *.com or 
                     *.dll file.

/chat
            Volano chat; you must customize the chat.htm file for 
                     your domain.

/db                    This is where you would place your Microsoft Access, FoxPro
                      or Visual FoxPro database files.

/examples      This is examples of some asp scripts.

/images
          This is where you would place your images.

/stats                This is where you can view your web site statistics            

default.htm      This is the default under construction document for your 
                       website.

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Components


How do I run my own ASP or CGI programs?

Simply copy your custom CGI or ASP files into your website using any FTP program or Microsoft FrontPage.  The typical path for Perl/CGI scripts is \cgi-bin, while ASP files are  typically placed throughout the website content. The Windows 2000 path for perl is # ! c:\perl\bin\perl.exe 
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How do I use AspQMail or other installed server components?

AspQMail has been installed and registered on the server so that you can call it from any ASP you write.  The direct path is not needed.  This is true for any of the pre-installed components.  Please read the documentation provided with the component you wish to use for it's specific methods and properties.  Pre-installed components include the response object, file system object AspQMail. 
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How do I publish or upload my site content

The process by which files are transferred to the web server is called "FTP" (File Transfer Protocol). You have unlimited access via FTP 24 hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.

Online services which offer an Internet gateway, such as AOL, CompuServe, and Prodigy may have a built-in FTP interface. If you have a PPP Internet account, you need an FTP program.

If you are using FrontPage, you must create your new web on the "localhost" system. This is accomplished by selecting "create new web," and then entering "localhost" in the line where it asks for the web location. Once you have completed your web on your computer, you can then select the "publish web" option from the file menu in FrontPage Explorer. You will be prompted for your IP address and web name and then it will send it to our servers. Please note that you will be prompted for a user ID and password, and depending on your system configuration it may be the one that we issued you or it may be the one that you entered when you first installed FrontPage. If one does not work, then simply try the other. If you have forgotten what that password was, then you will need to reinstall FrontPage and select a new one.

NOTE: If you are using FrontPage, you should NEVER use regular FTP to upload your files. This can damage the extensions. Stick with one or the other all the time.  Instructions for using FrontPage are at the bottom of this page.

For instructions for the most popular FTP client software for both PC and Macintosh users, see the instructions to follow. 
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For PC Users (WS_FTP)

The following information is contained within your account activation notice and is needed to connect you to your website via FTP:

USERID
PASSWORD
FTP HOSTNAME

Each time you run WS_FTP the Session Profile window will be displayed. A profile contains the information needed to connect to your website. Creating a profile now will eliminate the need for you to configure the software each time you wish to connect to the web server via FTP. To create a profile, click the "New" button and enter a generic profile name at the top of the Session Profile window, such as "My Website." Next, enter your Host Name/Address (yourdomain.com), User ID (yourdomain), and Password for your website as illustrated in Figure 1A.

Figure 1A
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Next you need to click "OK" to continue. This will connect you to the webserver, where you will connect directly to the root ("home") directory of your account. WS_FTP will display a split screen where files on the left-hand side are within your own computer. You will see several folders on the right-hand side such as _private, _vti_log (Frontpage extensions)  cgi-bin, db (for database files) , chat (if chat room is installed optional ),  examples (examples of  ASP scripts ), images, Merchant (if you have Miva Merchant shopping cart installed) and stats (Webtrends website statistics). you will also see a file named Default.htm which is the home page of your web site. These are landmarks suggesting a successful connection to your website, as illustrated in Figure 1B.

Figure 1B
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This is where all your files will be uploaded or downloaded, and/or you will create subdirectories.  To make your home page load automatically, name the HTML document "default.htm" in lowercase and upload it to the directory of your account. To upload a file or files, simply highlight the file(s) on the left and click the right arrow button (->) in the center of the window. Be sure to upload HTML documents and scripts in ASCII mode and images in Binary mode. To transfer a file to a subdirectory, double-click the appropriate subdirectory to open it before transferring the desired file(s). To create a new directory, click on the MkDir button when you are inside the root directory or subdirectory.

As soon as a file is uploaded to the web server, it is available for all to see. If, after uploading a file, you are still unable to see the updated file via Netscape, try hitting the "Refresh" or "Reload" button. If that fails, you need to clear both disk and browser cache. This function can be found by selecting Options>Network Preferences in Netscape. Remember that you must first be connected to the Internet through your local Internet service provider in order to connect to the web server.

If  chat is installed you will need to update the chat.htm file. You will be prompted on your first access to the chat page with instuctions. If Miva Merchant is installed you should download their manual from http://www.miva.com/ . It comes with an easy -to-use web based control panel so you may easily manage your storefronts. 


For Mac Users (Fetch)

The following information is contained within your account activation notice and is needed to connect to your web site via FTP:

USERID
PASSWORD
FTP HOSTNAME

The hostname tells your FTP software to connect to the web server upon which your web site resides.

Each time you run Fetch, the New Connection... window will be displayed. A profile contains the information needed to connect to your web site. Creating a profile now will eliminate the need for you to configure the software each time you wish to connect to the web server via FTP. To create a new profile, select "New Connection..." from the File menu. Next, enter the Host (yourdomain.com), User ID (yourdomain), and password for your web site as illustrated in Figure 2A.

Figure 2A


Don't worry about the Directory option right now. When you have your Host, User ID, and Password entered, click on the OK button.

The next window which will pop up will look virtually the same as Figure 2B, except that yourdomain will be in the popup window.

Figure 2B
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Bookmarking the Connection

You should take the time, now that you have established your connection, to make it easier for you to get here next time. Under the Customize menu, select New Shortcut. A window will pop up called Bookmark Editor, as shown in Figure 2C. It will already have your name, Host, and User ID filled in. Under Type, choose File from the popup menu. If you would like Fetch to remember your password so you won't have to type it in each time, type in your password in the Password field. Now, under the same Customize menu, choose Preferences, and under the General tab, make sure the connection you just entered is selected as the default shortcut. Next time you open up Fetch, your shortcut will be opened automatically and all you'll have to do is click the OK button!

-

Figure 2C
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How to Transfer Files

Refer again to Figure 2B. This is where all your files will be uploaded or downloaded, and/or you will create subdirectories.  To make your home page load automatically, name the HTML document "default.htm" in lowercase and upload it to the directory of your account. To upload a file or files, simply drag them from your hard drive onto the Fetch window when you are in the appropriate directory or subdirectory. Be sure to upload HTML documents and scripts in Text mode and images in BINARY mode. Or to make life easier, click on the Automatic button as shown in Figure 2B, and Fetch will decide the proper format. To transfer a file to a subdirectory, double-click the appropriate subdirectory to open it before transferring the desired file(s).

To insure that the Automatic selection works properly, make sure the selections under the Upload tab in the Preferences window looks the same as Figure 2D below.


Figure 2D
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As soon as a file is uploaded to the web server, it is available for all to see. If, after uploading a file, you are still unable to see the updated file via Netscape, you need to hit the Reload button in the Netscape button bar. Remember that you must first be connected to the Internet through your local Internet service provider in order to connect to the web server.

A good site for additional FTP programs is : http://www.tucows.com/


Imail 6.0x

How do I create email aliases, and how do I redirect them?

1. Go to http://www.yourdomain.com:8383 and login. 
2. Click on host administration and create your standard aliases.
3. To redirect mail go to:: Change User  Information for the email account you want forwarded then go look for the the preference "forwarding:. Place the email address you want your email redirected to in the text field.  
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How do I create email accounts (POP's), and how do I redirect them?

1. Go to http://www.yourdomain.com:8383 and login. 
2. Click on host administration and create your new accounts.
3.To redirect mail go to:: Change User  Information for the email account you want forwarded then go look for the the preference "forwarding:. Place the email address you want your email redirected to in the text field.  
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How do I create and maintain my Imail mailing list?

1. Go to http://www.yourdomain.com:8383 and login.
2. Click on List Administration. Create a name and password for your list. This is also where you you will set all the parameters for your list. For instance, who can post, create a digest, create a moderated list and the messages to be sent to all subscribers. We will provide a more detailed explanation in our manual. For now go to http://www.ipswitch.com/ to view their Imail Server 5.0 manual. 
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Real Audio

Real Audio is a real time audio transmission/player system. A digital audio stream is transmitted from the server over the Internet to the destination and played immediately, rather than being stored to disk first and then played.

Each audio clip requires two files: a metafile with extension .ram, and the digital audio clip itself, with extension .ra.

The .ram file holds one or more lines of ASCII text, each of which references the .ra file to be played when the .ram file is accessed by the browser.

Entries in .ram files have the form:

pnm://machine.propagation.net/your-user-name/name-of-clip.ra

Place your .ram and .ra files in the www subdirectory under your web directory. Real Audio is not turned on by default.   Remember that .ram files must be uploaded in ASCII mode while .ra files must be uploaded in BINARY mode.
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How do I use my Real Audio with my Windows 2000 account?

Please contact technical support to have access granted to the Real Server. You will then be able to upload your files and have them served from this server.  The correct call to your Real Audio file should be as follows:  Remember that .ram files must be uploaded in ASCII mode while .ra files must be uploaded in BINARY mode.  Any one of the following URL calls will stream your real audio file.

  • http://real.propagation.net/real/userid/name_of_clip.ram
  • pnm://real.propagation.net/real/userid/name_of_clip.ram
  • rtsp://real.propagation.net/real/userid/filename.ram

The correct procedure for uploading your files is as follows:

  • Login using your ftp to real.propagation.net using your account login.
  • Next, change directories to the www directory, and place your Real Audio files there.

Misc.

How do I use my secure server (SSL) with my new Windows 2000 account?

Please contact support by submitting a ticket with your domain name to http://ticketmonster.hostingsupport.com/ in order to activate the shared server certificate for your domain.  Once a virtual server has been created under your site the appropriate call is:

ex. https://artemis.ntsecure.net/yourdomain/creditinfo.htm
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How do I change my password?
You will need to contact support  by phone or by email from the administrative contact of your domain name with your full account information. We must verify your account information in order to protect you. 
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How do I check the web usage statistics on my website?

Go to http://www.yourdomain.com/stats.  
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What is the correct path to PERL (and other preinstalled programs)?

c:\perl\bin\perl.exe      
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How do I create my own "404 not found" error page?

Create a page with the look and feel of your website and post the message the want your viewers  to see when they stumble upon a page that is not in your web site. Then please submit a support at http://www.ticketmonster.hostingsupport.com/ and tell us the page you want as your error page and we will take care of it for you. 
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Database Support

How do I use a database with my web site? 

Microsoft Access database can be uploaded and used immediately.  You will need to call support or submit a ticket at http://ticketmonster.hostingsupport.com/ to have a DSN setup and to have the permissions changed to have your database updated through the web.

SQL 6.5 is not usable

To use SQL 7.0  

Opening a connection to a database is a fairly simple process.  first, you creat a connection object, then you open the open the object using either a DSN or specified drivers and path.  The latter is called a DSNless connection, as it requires no system DSN to be set in the server's ODBC applet in the Control Panel.  
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MS Access

With DSN and no User ID/Password :
<%
set conn = Server.CreateObject("ADODB.Connection")
conn.open "DSNname"
%> 

With DSN and User ID/Password :
<%
set conn = Server.CreateObject("ADODB.Connection")
conn.open "DSNname","username","password"
%>

MS SQL Server

With DSN
<%
set conn = Server.CreateObject("ADODB.Connection")
conn.open"DSN=MyDSN;UID=user;PWD=password;
DATABASE=databasename"
%>

SQL Server: DSNLess
<%
Set conn = Server.CreateObject("ADODB.Connection")
DSNtemp="DRIVER={SQLServer};
SERVER=ServerName;UID=USER;PWD=password;
DATABASE=databasename"
conn.open DSNtemp
%>


Basic FrontPage configuration

Publishing a web
After you have built your html documents and are ready to upload them to our server:

  1. Open FrontPage.
  2. File > Open Web; Open the web you have stored locally on your hard drive.
  3. File > Publish Web.
  4. Enter your domain name or IP address in this form:  http://www.mydomain.com or http://192.168.0.1, you will then be prompted for you username and password.  This should be the same as your standard domain username and password.  After verifying your identity it will begin uploading your content to the site you have specified.
  5. After it has uploaded successfully it will give you the option to view your web page online.

Opening from the web:

  1. From the FrontPage File menu select Open Web.
  2. In the Folder Name field type in your web address, http://www.mydomain.com or http://192.168.0.1, and click OK.
  3. You will be prompted for a username and password.
  4. After your identity has been verified it will download your site to FrontPage.  Be warned that these pages WILL NOT be stored locally to your drive until you save them manually.
  5. After you have saved the pages you wish to modify to your local computer you can now make modifications to your web pages and publish them to your site.
  6. See the above instructions to publish your web. 
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Troubleshooting Common Problems with Frontpage

Getting error - "Root Web Busy"
FTP  to your site and remove the "service.lck" file in /vti_pvt.  This usually happens when an FP session is interrupted before completion. 
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Server timing out when publishing large sites.
This difficulty arises when the uploading link times out in the process of copying the web to our server.  The only suggestion Microsoft has offered so far is to break the main web into a group of sub webs on your PC, then upload these individually.  If this problem persists for you, please contact support. 
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Getting Error - "Front Page Extensions not Installed"
We often see this error being reported even when the extensions have been installed.  If you get this error, please contact support and we'll make sure the extensions are installed and repair them if necessary.
NOTE:  The extensions are easily corrupted.  Please use only FP Explorer to update your web site on the server, not FTP. 
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I published but my web's not there!
This will happen when the "Destination Web Name" is filled in when publishing to our server.
This box should be left blank.  If you put any other name in this box it will create a subdirectory off of your root web and copy all of your files into it.  Your site will exist under a subdirectory instead of at the top level  where it should be. 
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My counter, bbs, guestbook, etc. isn't working.
These problems are generally due to incorrect permissions on either the directory, file (s) or cgi script(s) that are associated with them.  Please don't change the permissions of your files or directories unless you have a specific reason for doing so and you know what effect it will have on your site. 
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My forms won't work through the Secure Server.
The call to a cgi script using the Secure Server must not be within a webbot.  Use a normal cgi call in your html script for Secure Server calls. Frontpage automatically inserts webbots for certain functions. ALWAYS check you html code before publishing if you are not sure if one is accidentally installed. 
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FP starts the Web Publishing Wizard when I try to publish.
Cancel the operation and contact support to have the FP extensions installed/repaired. 
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Why is my page renamed on the server when I publish?
The "Default Document" of your web is automatically renamed by the server to what is required by the configuration of the server.  For example, if you've named the main page "index.html", it may be renamed "default.html".  Just check the links to your main page to make sure they refer to it the same way. 
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NOTE: If you are using FrontPage, you should NEVER use regular FTP to upload your files. This can damage the extensions. Stick with one or the other all the time. 
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How Can I find more Questions and Information about NT SHARED HOSTING?

Well, try our our SHARED HOSTING MANUAL and KNOWLEDGE BASE, as they contain the latest information from our HostingSupport.com support team. 

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How do I contact support? 

Log in a Trouble Ticket describing the problem, and we will get back to you shortly. Or you may try to CHAT with our Support Team, If it is urgent feel free to use our Technical Support Toll Free Number.

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