Directory Structure
What are all the files and directories in my home directory?
/cgi-bin This is where you would place your
Perl/CGI scripts as well
as any compiled
executable
such as an *.exe, *.com or
*.dll file.
/chat
Volano
chat; you must customize the chat.htm file for
your domain.
/db
This
is where you would place your Microsoft Access, FoxPro
or Visual FoxPro database
files.
/examples This is
examples of some asp scripts.
/images This is where you would place your images.
/stats
This is where you can view your web site statistics
default.htm This is
the default under construction document for your
website.
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Components
How do I run my own ASP or CGI programs?
Simply copy your custom CGI or ASP files into your website using any FTP
program or Microsoft FrontPage. The typical path for Perl/CGI scripts is \cgi-bin,
while ASP files are typically placed throughout the website content. The
Windows 2000 path for perl is # ! c:\perl\bin\perl.exe
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How do I use AspQMail or other installed server
components?
AspQMail has been installed and registered on the server so that you can call
it from any ASP you write. The direct path is not needed. This is
true for any of the pre-installed components. Please read the
documentation provided with the component you wish to use for it's specific
methods and properties. Pre-installed components include the response
object, file system object AspQMail.
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How do I publish or upload my site content
The process by which files are transferred to the web server is called
"FTP" (File Transfer Protocol). You have unlimited access via FTP 24
hours a day. As such, you can create and maintain your web pages on your own
computer and upload files to your web site at your leisure.
Online services which offer an Internet gateway, such as AOL, CompuServe, and
Prodigy may have a built-in FTP interface. If you have a PPP Internet account,
you need an FTP program.
If you are using FrontPage, you must create your new web on the "localhost"
system. This is accomplished by selecting "create new web," and then
entering "localhost" in the line where it asks for the web location.
Once you have completed your web on your computer, you can then select the
"publish web" option from the file menu in FrontPage Explorer. You
will be prompted for your IP address and web name and then it will send it to
our servers. Please note that you will be prompted for a user ID and password,
and depending on your system configuration it may be the one that we issued you
or it may be the one that you entered when you first installed FrontPage. If one
does not work, then simply try the other. If you have forgotten what that
password was, then you will need to reinstall FrontPage and select a new one.
NOTE: If you are using FrontPage, you should NEVER use regular FTP to
upload your files. This can damage the extensions. Stick with one or the other
all the time. Instructions for using FrontPage are at the bottom of this
page.
For instructions for the most popular FTP client software for both PC and
Macintosh users, see the instructions to follow.
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For PC Users (WS_FTP)
The following information is contained within your account activation notice
and is needed to connect you to your website via FTP:
USERID
PASSWORD
FTP HOSTNAME
Each time you run WS_FTP the Session Profile window will be displayed. A
profile contains the information needed to connect to your website. Creating a
profile now will eliminate the need for you to configure the software each time
you wish to connect to the web server via FTP. To create a profile, click the
"New" button and enter a generic profile name at the top of the
Session Profile window, such as "My Website." Next, enter your Host
Name/Address (yourdomain.com), User ID (yourdomain), and Password for your
website as illustrated in Figure 1A.
Figure 1A
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Next you need to click "OK" to continue. This will connect you to
the webserver, where you will connect directly to the root ("home")
directory of your account. WS_FTP will display a split screen where files on the
left-hand side are within your own computer. You will see several folders on the
right-hand side such as _private, _vti_log (Frontpage extensions)
cgi-bin, db (for database files) , chat (if chat
room is installed optional ), examples (examples of ASP
scripts ), images, Merchant (if you have Miva Merchant shopping
cart installed) and stats (Webtrends website statistics). you will also
see a file named Default.htm which is the home page of your web site.
These are landmarks suggesting a successful connection to your website, as
illustrated in Figure 1B.
Figure 1B
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This is where all your files will be uploaded or downloaded, and/or you will
create subdirectories. To make your home page load automatically, name the
HTML document "default.htm" in lowercase and upload it to the
directory of your account. To upload a file or files, simply highlight the
file(s) on the left and click the right arrow button (->) in the center of
the window. Be sure to upload HTML documents and scripts in ASCII mode and
images in Binary mode. To transfer a file to a subdirectory, double-click the
appropriate subdirectory to open it before transferring the desired file(s). To
create a new directory, click on the MkDir button when you are inside the root
directory or subdirectory.
As soon as a file is uploaded to the web server, it is available for all to
see. If, after uploading a file, you are still unable to see the updated file
via Netscape, try hitting the "Refresh" or "Reload" button.
If that fails, you need to clear both disk and browser cache. This function can
be found by selecting Options>Network Preferences in Netscape. Remember that
you must first be connected to the Internet through your local Internet service
provider in order to connect to the web server.
If chat is installed you will need to update the chat.htm file. You
will be prompted on your first access to the chat page with instuctions. If Miva
Merchant is installed you should download their manual from http://www.miva.com/
. It comes with an easy -to-use web based control panel so you may easily manage
your storefronts.
For Mac Users (Fetch)
The following information is contained within your account activation notice
and is needed to connect to your web site via FTP:
USERID
PASSWORD
FTP HOSTNAME
The hostname tells your FTP software to connect to the web server upon which
your web site resides.
Each time you run Fetch, the New Connection... window will be displayed. A
profile contains the information needed to connect to your web site. Creating a
profile now will eliminate the need for you to configure the software each time
you wish to connect to the web server via FTP. To create a new profile, select
"New Connection..." from the File menu. Next, enter the Host (yourdomain.com),
User ID (yourdomain), and password for your web site as illustrated in Figure
2A.
Figure 2A
Don't worry about the Directory option right now. When you have your Host,
User ID, and Password entered, click on the OK button.
The next window which will pop up will look virtually the same as Figure
2B, except that yourdomain will be in the popup window.
Figure 2B
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Bookmarking the Connection
You should take the time, now that you have established your connection, to
make it easier for you to get here next time. Under the Customize menu, select
New Shortcut. A window will pop up called Bookmark Editor, as shown in Figure
2C. It will already have your name, Host, and User ID filled in. Under Type,
choose File from the popup menu. If you would like Fetch to remember your
password so you won't have to type it in each time, type in your password in the
Password field. Now, under the same Customize menu, choose Preferences, and
under the General tab, make sure the connection you just entered is selected as
the default shortcut. Next time you open up Fetch, your shortcut will be opened
automatically and all you'll have to do is click the OK button!
-
Figure 2C
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How to Transfer Files
Refer again to Figure 2B. This is where all your files will be
uploaded or downloaded, and/or you will create subdirectories. To make
your home page load automatically, name the HTML document "default.htm"
in lowercase and upload it to the directory of your account. To upload a file or
files, simply drag them from your hard drive onto the Fetch window when you are
in the appropriate directory or subdirectory. Be sure to upload HTML documents
and scripts in Text mode and images in BINARY mode. Or to make life easier,
click on the Automatic button as shown in Figure 2B, and Fetch will
decide the proper format. To transfer a file to a subdirectory, double-click the
appropriate subdirectory to open it before transferring the desired file(s).
To insure that the Automatic selection works properly, make sure the
selections under the Upload tab in the Preferences window looks the same as Figure
2D below.
Figure 2D
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As soon as a file is uploaded to the web server, it is available for all to
see. If, after uploading a file, you are still unable to see the updated file
via Netscape, you need to hit the Reload button in the Netscape button bar.
Remember that you must first be connected to the Internet through your local
Internet service provider in order to connect to the web server.
A good site for additional FTP programs is : http://www.tucows.com/
Imail 6.0x
How do I create email aliases, and how do I redirect
them?
1. Go to http://www.yourdomain.com:8383 and login.
2. Click on host administration and create your standard aliases.
3. To redirect mail go to:: Change User Information for the email
account you want forwarded then go look for the the preference
"forwarding:. Place the email address you want your email redirected to in
the text field.
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How do I create email accounts (POP's), and how do I
redirect them?
1. Go to http://www.yourdomain.com:8383 and login.
2. Click on host administration and create your new accounts.
3.To redirect mail go to:: Change User Information for the email
account you want forwarded then go look for the the preference
"forwarding:. Place the email address you want your email redirected to in
the text field.
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How do I create and maintain my Imail mailing list?
1. Go to http://www.yourdomain.com:8383 and login.
2. Click on List Administration. Create a name and password for your list. This
is also where you you will set all the parameters for your list. For instance,
who can post, create a digest, create a moderated list and the messages to be
sent to all subscribers. We will provide a more detailed explanation in our
manual. For now go to http://www.ipswitch.com/
to view their Imail Server 5.0 manual.
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Real Audio
Real Audio is a real time audio transmission/player system. A digital audio
stream is transmitted from the server over the Internet to the destination and
played immediately, rather than being stored to disk first and then played.
Each audio clip requires two files: a metafile with extension .ram, and the
digital audio clip itself, with extension .ra.
The .ram file holds one or more lines of ASCII text, each of which references
the .ra file to be played when the .ram file is accessed by the browser.
Entries in .ram files have the form:
pnm://machine.propagation.net/your-user-name/name-of-clip.ra
Place your .ram and .ra files in the www subdirectory under your web
directory. Real Audio is not turned on by default. Remember that
.ram files must be uploaded in ASCII mode while .ra files must be uploaded in
BINARY mode.
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How do I use my Real Audio with my Windows 2000
account?
Please contact technical support to have access granted to the Real Server.
You will then be able to upload your files and have them served from this
server. The correct call to your Real Audio file should be as follows:
Remember that .ram files must be uploaded in ASCII mode while .ra files must
be uploaded in BINARY mode. Any one of the following URL calls will
stream your real audio file.
- http://real.propagation.net/real/userid/name_of_clip.ram
- pnm://real.propagation.net/real/userid/name_of_clip.ram
- rtsp://real.propagation.net/real/userid/filename.ram
The correct procedure for uploading your files is as follows:
- Login using your ftp to real.propagation.net using your account login.
- Next, change directories to the www directory, and place your Real Audio
files there.
Misc.
How do I use my secure server (SSL) with my new
Windows 2000 account?
Please contact support by submitting a ticket with your domain name to http://ticketmonster.hostingsupport.com/
in order to activate the shared server certificate for your domain. Once a
virtual server has been created under your site the appropriate call is:
ex. https://artemis.ntsecure.net/yourdomain/creditinfo.htm
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How do I change my password?
You will need to contact support by phone or by email from the
administrative contact of your domain name with your full account information.
We must verify your account information in order to protect you.
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How do I check the web usage statistics on my
website?
Go to http://www.yourdomain.com/stats.
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What is the correct path to PERL (and other
preinstalled programs)?
c:\perl\bin\perl.exe
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How do I create my own "404 not found"
error page?
Create a page with the look and feel of your website and post the message the
want your viewers to see when they stumble upon a page that is not in your
web site. Then please submit a support at http://www.ticketmonster.hostingsupport.com/
and tell us the page you want as your error page and we will take care of it for
you.
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Database Support
How do I use a database with my web site?
Microsoft Access database can be uploaded and used immediately. You
will need to call support or submit a ticket at http://ticketmonster.hostingsupport.com/
to have a DSN setup and to have the permissions changed to have your database
updated through the web.
SQL 6.5 is not usable
To use SQL 7.0
Opening a connection to a database is a fairly simple process. first,
you creat a connection object, then you open the open the object using either a
DSN or specified drivers and path. The latter is called a DSNless
connection, as it requires no system DSN to be set in the server's ODBC applet
in the Control Panel.
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MS Access
With DSN and no User ID/Password :
<%
set conn = Server.CreateObject("ADODB.Connection")
conn.open "DSNname"
%>
With DSN and User ID/Password :
<%
set conn = Server.CreateObject("ADODB.Connection")
conn.open "DSNname","username","password"
%>
MS SQL Server
With DSN
<%
set conn = Server.CreateObject("ADODB.Connection")
conn.open"DSN=MyDSN;UID=user;PWD=password;
DATABASE=databasename"
%>
SQL Server: DSNLess
<%
Set conn = Server.CreateObject("ADODB.Connection")
DSNtemp="DRIVER={SQLServer};
SERVER=ServerName;UID=USER;PWD=password;
DATABASE=databasename"
conn.open DSNtemp
%>
Basic FrontPage configuration
Publishing a web
After you have built your html documents and are ready to upload them to our
server:
- Open FrontPage.
- File > Open Web; Open the web you have stored locally on your hard
drive.
- File > Publish Web.
- Enter your domain name or IP address in this form: http://www.mydomain.com
or http://192.168.0.1, you will then be prompted for you username
and password. This should be the same as your standard domain username
and password. After verifying your identity it will begin uploading
your content to the site you have specified.
- After it has uploaded successfully it will give you the option to view
your web page online.
Opening from the web:
- From the FrontPage File menu select Open Web.
- In the Folder Name field type in your web address, http://www.mydomain.com
or http://192.168.0.1, and click OK.
- You will be prompted for a username and password.
- After your identity has been verified it will download your site to
FrontPage. Be warned that these pages WILL NOT be stored locally to
your drive until you save them manually.
- After you have saved the pages you wish to modify to your local computer
you can now make modifications to your web pages and publish them to your
site.
- See the above instructions to publish your web.
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Troubleshooting Common Problems with Frontpage
Getting error - "Root Web Busy"
FTP to your site and remove the "service.lck" file in /vti_pvt.
This usually happens when an FP session is interrupted before completion.
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Server timing out when publishing large sites.
This difficulty arises when the uploading link times out in the process
of copying the web to our server. The only suggestion Microsoft has
offered so far is to break the main web into a group of sub webs on your PC,
then upload these individually. If this problem persists for you, please
contact support.
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Getting Error - "Front Page Extensions not Installed"
We often see this error being reported even when the extensions have
been installed. If you get this error, please contact support and we'll
make sure the extensions are installed and repair them if necessary.
NOTE: The extensions are easily corrupted. Please use only FP
Explorer to update your web site on the server, not FTP.
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I published but my web's not there!
This will happen when the "Destination Web Name" is filled in
when publishing to our server.
This box should be left blank. If you put any other name in this box it
will create a subdirectory off of your root web and copy all of your files into
it. Your site will exist under a subdirectory instead of at the top level
where it should be.
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My counter, bbs, guestbook, etc. isn't working.
These problems are generally due to incorrect permissions on either the
directory, file (s) or cgi script(s) that are associated with them. Please
don't change the permissions of your files or directories unless you have a
specific reason for doing so and you know what effect it will have on your site.
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My forms won't work through the Secure Server.
The call to a cgi script using the Secure Server must not be within a webbot.
Use a normal cgi call in your html script for Secure Server calls. Frontpage
automatically inserts webbots for certain functions. ALWAYS check you html code
before publishing if you are not sure if one is accidentally installed.
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FP starts the Web Publishing Wizard when I try to publish.
Cancel the operation and contact support to have the FP extensions
installed/repaired.
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Why is my page renamed on the server when I publish?
The "Default Document" of your web is automatically renamed
by the server to what is required by the configuration of the server. For
example, if you've named the main page "index.html", it may be renamed
"default.html". Just check the links to your main page to make
sure they refer to it the same way.
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NOTE: If you are using FrontPage, you should NEVER use regular FTP to
upload your files. This can damage the extensions. Stick with one or the other
all the time.
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How Can I find more Questions and
Information about NT SHARED HOSTING?
Well, try our our SHARED
HOSTING MANUAL and KNOWLEDGE
BASE, as they contain the latest
information from our HostingSupport.com
support team.
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How do I contact support?
Log in a Trouble
Ticket describing the problem, and we will get back to you shortly. Or you may try to
CHAT
with our Support Team, If it is urgent feel free
to use our Technical Support
Toll Free Number.
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